Refund policy

At Pulp, we want you to love what you ordered. If you don't, here is how returns, exchanges and refunds work.

Return and exchange window

  • You can request a return or exchange within [7] days of delivery.
  • Requests can be raised by emailing to thepulpofficial@gmail.com or messaging us on WhatsApp at 9811097929 with your order number and photos (if the item is damaged or wrong).

Eligibility Items must be unused, unwashed and unworn, with all original tags, labels and packaging intact. Items showing signs of wear, washing, perfume, deodorant or alteration will not be accepted.

Non-returnable items

  • Socks, innerwear and other hygiene-sensitive products (unless received damaged or incorrect)
  • Items bought in a final-sale or clearance offer, where marked at the time of purchase
  • Gift cards

Exchanges We offer size and colour exchanges, subject to stock availability. If your size is unavailable, we will offer a refund or store credit.

Damaged, defective or wrong items If you receive a damaged, defective or incorrect item, please contact us within [48 hours] of delivery with an unboxing video or clear photos. We will arrange a free pickup and send a replacement or full refund.

Return shipping

  • Wrong, damaged or defective item: free reverse pickup.
  • Change of mind or size/fit exchange: [free pickup for orders above 999 / a reverse shipping fee of Rs. 99 for orders less than 999 will be deducted from your refund]. Original shipping charges are non-refundable.

Refunds

  • Once the returned item reaches us and passes quality check, we will process your refund within [3-5] business days.
  • Prepaid orders are refunded to the original payment method (UPI, card, netbanking or wallet). Your bank may take a further [5-7] business days to show it.
  • Cash on Delivery orders are refunded by bank transfer or UPI. We will ask for your details at the time of the return.
  • If you prefer, you can choose store credit, which we issue within [24-48] hours of approval.

Cancellations

  • Orders can be cancelled before they are shipped. Email or WhatsApp us with your order number as early as possible.
  • Once an order is shipped, it can't be cancelled, but you can return it as per this policy.
  • Prepaid cancellations are refunded within [5-7] business days.

Contact us: thepulpofficial@gmail.com or connect@pulpofficial.com | 9811097929 | Mon-Sat, 10 AM to 6 PM IST