Terms and Conditions - General

When you buy pulp products , you agree to terms.

You may not copy, reproduce our product, marketing, content and packaging. You may not use pulp products to conduct any illegal activity that violate laws. Due to limited stock, lack of logistical support or payment issues we reserve the right to refuse orders you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made.

Shipping We ship all over India, we charge shipping fees which is made visible to customer at the time they place order. There is a nominal charge for COD if your pincode is supported. If our shipping partner supports it, we will send you link where you can track your order. Due to external factors, shipping time is not guaranteed. Shipping and COD fees are non-refundable.

Discount codes, Gift cards and Rewards may be issued only directly from us (including by way of collaborations with third parties). The recipient will receive details from from pulp for these codes, etc. These can be used during checkout. These codes are meant for the recipient only and should not be shared. We reserve the right to cancel these codes if the system is used for spam or abuse.

Warranty and Returns

Exchanges and returns are allowed within 15 calendar days from the date of purchase. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, we request the customer to ship the return themselves. Products sent as sample units or promotional units may have minor glitches for e.g. loose threads, regular stitching or negligible fit differences. All refunds are made to the original mode of payment, except for Cash on Delivery orders. COD orders are refunded to the customers bank account. If you discover a manufacturing defect with a product you bought from our store, please send us an email at [email protected] from the email you placed the order with.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.


You agree to hold harmless Pulp, our employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Privacy Policy

When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil order, occasionally send you marketing content, and improve the user experience.

We host the website on reliable, well tested, cloud infrastructure that is regularly monitored and backed up.

We may share your personal information when required by law to do so or to protect our rights if our Terms are suspected to be violated.


Credit card and authorization service is provided by third-party payment gateways and banks who adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council.

Third-Party Services

We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Contact Information

Questions about the Terms or Privacy Policy should be directed to us via email at [email protected] or via phone on +91-965-4151382.

Last updated June 19, 2022.