Pulp's returns and exchange policy gives you an option to return or exchange items purchased on Pulp website (or any other platforms) for any reason within the specified return/exchange period. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
To return or exchange a product to Pulp, please contact us on [email protected]
and raise a request.
1. Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. (Return pick up fee will be charged).
2. Self-Ship: If we don't offer a pick up at your location. In such cases, you can return yourself to us (Reach out to us for delivery address by dropping a mail to us) provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
3. Pulp shall reserve the right to restrict exchange of the items purchased on Pulp if customer in any way breaches or misuse this policy, as determined in Pulp’s sole discretion.
4. Pulp will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Pulp would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. If you self-ship your returns, your shipping costs would be borne by you and it should met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF ALL TAGS AND ORIGINAL PACKAGING IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
Under Exchange Policy,
1. If you choose to exchange the item purchased by you on Pulp within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.